“The Positive Accountability Model is always on my desk. A friendly reminder of the training you delivered during my years at Roche. We were able to make BIG changes and improve the overall performance of our teams by applying the Positive Accountability principles. Undoubtedly, it’s among the most value-added activities. Once you embed them, you apply it seamlessly.”

“The Positive Accountability Cycles really resonated with me and I still use it to this day. Maybe not exactly as Mark drew it up, but at the simplest level, for every situation that arises, we have a choice - let it control us, or do something about it. The less you blame others and the more you take ownership, the more positive the outcomes will be. Thank you, Mark.”

“Creating a comprehensive healing environment for our patients and their families is critical to every aspect of our mission of service. That can only be achieved by first creating a positive, supported, and healing environment for our caregivers and our employees. We have come to appreciate how essential and powerful the positive accountability model is and having incorporated that method in our organization for 8 years.”

“I can already see a difference from using Positive Accountability. Several productive (but somewhat tough) conversations have taken place. Breakout groups have met and reported back. Emails are being answered more promptly. It just feels like folks are more engaged. It’s very refreshing. I’ll also add that having these “tough” conversations hasn’t felt very tough at all because there seems to be an openness to what we all need to work on in order to do for this org what it needs and deserves.”

“Supercuts is dedicated to customer service and providing high-quality services and products. Yet customer expectations are increasing each year. The Positive Accountability Model provided our team with the inspiration and tools to make those improvements so we can continuously raise the bar on customer service.”

“I researched for years looking for a simple way of describing accountability without all of the negative stuff associated with it. The Positive Accountability Model is the answer. This method has assisted my staff and our employees in moving away from resistance, blame, or hiding and in learning how to take full accountability for the success of their actions. As a result, we are more successful than ever.”

“The lessons from Positive Accountability take the mystery out of accountability by not only providing a foundational language for practicing accountability, but a complete road map as well. It has been my personal experience that by applying these principles across an organization, people do transform, ultimately leading to more accountable individuals, teams, and organizations with improved business results.”