Case Study – Urban Hospital

New Hospital Conquers 3 Major Transformations in 3 Years

The Challenge

A new hospital with the latest equipment and top staff was an exciting contribution to the community. Nevertheless, in the first couple years, problems began to surface.

  • Throughput was low and costs were high
  • Patient satisfaction and morale were dropping
  • Engagement program for 900, only yielded 12 ideas
  • Had just lost a major source of patients and revenue
  • From top to bottom – leaders were stuck in thinking they were fine and others were the problem

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