Inter-Departmental Cooperation Saves Millions & Improves Service
The Development Services Division of a small city had recently changed managers. The new manager was surprised by the lack of collaboration between department leaders at all levels, causing inefficiencies that squandered both time and money. The frustration had hit the staff too. Morale was low, absenteeism was high, and grievances averaged one to two a month. All of this took time away from the public they served – slowing their responsiveness and productivity to a crawl. Something had to be done.
Rapid Breakthrough Results
In 6 months…
- The division set up a one-stop shop for the public, which reduced the effort and time spent guiding the public to the right department
- The time dropped for commissioning new subdivisions for development
- 1 million dollars was saved by reducing expenses across the departments
- Additional savings were realized in lighting cost while also reducing greenhouse gas emission
- Staff morale increased, absenteeism decreased, and employees showed up to work on time
- Grievances immediately dropped from 1 or 2 a month down to 0.
- In order for top leaders to put more time toward cross-functional problem solving, a major effort to develop new managers was launched, benefiting both the staff and the public
- Meetings became more effective, reducing the number of meetings and the time spent in them by solving real, cross-functional problems rather than just giving updates
- Public Works & Emergency Services began sharing resources and employees, leading to even more year-over-year cost savings
Immediate Culture Shift
How It Was Done