Inter-Departmental Cooperation Saves Millions & Improves Service

The Challenge

The Development Services Division of a small city had recently changed managers. The new manager was surprised by the lack of collaboration between department leaders at all levels, causing inefficiencies that squandered both time and money. The frustration had hit the staff too. Morale was low, absenteeism was high, and grievances averaged one to two a month. All of this took time away from the public they served – slowing their responsiveness and productivity to a crawl. Something had to be done.

Do you want dramatically different results by breaking down the silos between levels and functions while increasing shared ownership for results?

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