"Samuel seems to be a relentless pragmatist, focusing most of his attention on how to accomplish it, suggesting a number of strategies and tactics that offer no head-snapping revelations, nor does he make any such claim. However, each is based on an abundance of real-world evidence that validates its effectiveness if executed properly.

"The book provides an effective framework to move an organization from a culture of 'entitlement' to one of team accountability. The book provides enough specifics that one can quickly apply the approach to their organization but also is general enough that the book can be applied in a number of organizational situations."

"This is one of the most practical and cutting edge thought leadership books I've read all year. I highly recommend this book for anyone dealing with accountability issues in their organization."

"One of the most important business books in the past 20 years."