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What Are the Key Best Practices in Change Management?

What Are the Key Best Practices in Change Management?

Change management is the systematic process of transitioning individuals, teams, and organizations from their current condition to a desired future state. It’s a critical component of organizational development, aimed at ensuring that changes are smoothly and successfully implemented to achieve lasting benefits. In today’s fast-paced business environment, change is inevitable. Companies that manage it effectively […]

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9 Key Tips for Excelling in Leadership Communication

9 Key Tips for Excelling in Leadership Communication

Master Active Listening Active listening is a vital element when it comes to effective communication, especially in leadership roles. Far more than just hearing words, it involves fully engaging with the speaker to grasp their underlying message and emotions. By practicing active listening, leaders cultivate trust, foster openness, and align team members toward common objectives.

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Change Management Strategies for Your ERP Project

7 Essential Change Management Strategies for Your ERP Project

Create a Change Management Plan A well-structured change management ERP implementation plan is important for successfully applying the ERP system. It starts with assessing the need for change and provides a foundation on which the entire project rests. It helps to identify inefficiencies in existing systems and processes that the ERP will address. It includes

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You're working too hard

You’re Probably Working Too Hard At Trying To Change Your Business

A client of mine—let’s call her Jane—is the CEO of a successful service-based company. But growth was limited based on the current business model. Jane’s advisory board recommended a new model that would change the packaging and pricing of her services to allow the company to grow tenfold in the next year or two. Though

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How to Craft a Positive Employee Experience: 8 Proven Practices

How to Craft a Positive Employee Experience: 8 Proven Practices

Understand Your Employees Understanding your employees sets the foundation for cultivating a positive employee environment. This begins with creating employee personas and segmentation, allowing you to categorize and tailor experiences to meet different needs and preferences. Gathering feedback and conducting surveys provide valuable insights into their thoughts, concerns, and aspirations, fostering a culture of open

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How Leadership Can Bridge the Gaps Caused by Organizational Fragmentation

How Leadership Can Bridge the Gaps Caused by Organizational Fragmentation

Understanding Organizational Fragmentation In business, organizational fragmentation is more than just isolated teams; it is a multifaceted problem that can result from various causes such as mismatched goals, resource allocation imbalances, or poor inter-departmental communication. The consequences of fragmentation can be extensive, ranging from missed opportunities to delayed projects and even financial losses. For instance,

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Essential Metrics for Measuring Change Management Success?

What Are the Essential Metrics for Measuring Change Management Success?

Defining Change Management Metrics Change management metrics are specific data points or key performance indicators (KPI) used to assess the effectiveness of an organizational change program. These metrics differ from standard business metrics in that they focus on the people, process, and system transformations that are critical to successful change implementation. Metrics used might range

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Why a Change Management Strategy is the Backbone of Business Evolution

Why a Change Management Strategy is the Backbone of Business Evolution

The Necessity of Change Management Businesses, no matter their size or industry, constantly experience ongoing changes. A carefully designed plan for business change, supported by effective strategies for change management, is like having a roadmap through the challenges of change. If a company neglects this crucial aspect of business evolution, it can lead to serious

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What Are the Best Practices for Building Accountability in a Team?

What Are the Best Practices for Building Accountability in a Team?

Whether it’s fostering individual responsibility, mutual commitment, or concrete practices for team accountability, the quest for best practices in this area is ongoing. This article looks into essential strategies, such as leadership accountability training and practical approaches for holding team members accountable, all while maintaining a respectful and constructive tone. Defining Accountability in Team Dynamics

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Leverage Change Management Models for Maximum Impact

How to Leverage Change Management Models for Maximum Impact

Change is inevitable in the business world. Companies constantly struggle to adapt to evolving circumstances; this challenge to stay flexible and relevant makes leveraging change management models crucial for company growth. In this era of rapid transformation, the significance of management change theories cannot be overstated. They serve as the guiding principles that enable organizations

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Exploring the Different Leadership Styles: What Works Best for Your Organization?

Exploring the Different Leadership Styles: What Works Best for Your Organization?

Leadership styles define how leaders interact with their teams and influence outcomes. The leadership approach you choose influences your outcomes significantly, so understanding various leadership styles is important. By doing so, you can tailor your leadership style to match the evolving needs of your organization, thereby enhancing your leadership quality. In this blog, we aim

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you're working too hard

How to Craft Meaningful Thank-You Messages to Celebrate Your Coworkers

Crafting thank-you messages for coworkers is more than a polite gesture; it’s a way to nurture a positive working environment. These messages serve a dual purpose: to show appreciation for a job well done and to motivate continued excellence. When you send a thank you message to colleagues for support or to recognize their hard

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5 Competitive Team Building Activities in the Workplace to Boost Morale and Productivity

5 Competitive Team Building Activities in the Workplace to Boost Morale and Productivity

In the dynamic landscape of modern workplaces, fostering a sense of unity, collaboration, and shared purpose is necessary for the growth of any organization. This is where competitive team-building activities can offer a strategic approach to not only boosting employee morale but also enhancing productivity. This blog dives deep into competitive team building, unveiling its

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How Change Management and Innovation Are Transforming Business Processes

How Change Management and Innovation Are Transforming Business Processes

In today’s rapidly evolving business landscape, the relationship between change management and innovation has emerged as a transformative force, reshaping the way organizations operate and thrive. Recent disturbances, most notably the coronavirus pandemic, have highlighted the necessity for enterprises to accept change and innovation. The conflict between consistency and change serves as a reminder that

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Succession Planning is an important part of leadership

Creating A Culture For Succession Planning

Business leaders who are concerned with their future and legacy place great importance on establishing succession planning processes that impact multiple levels of management within their organization. Succession planning generally has several elements including talent assessment, development goals, advanced leadership education, mentoring or coaching and special leadership projects. Unfortunately, while these programs are very effective

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An Overview of the Executive Coaching Process: What You Need to Know

An Overview of the Executive Coaching Process: What You Need to Know

In today’s professional landscape, there’s often a noticeable gap between what we expect from executives and the support available to help them grow and meet those high expectations. This is where executive coaching and consulting come into play. These act as bridges, connecting the potential within leaders to their actual performance. Surprisingly, only about one-third

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Know Your Team Better with These Essential Questions for Team Building

Know Your Team Better with These Essential Questions for Team Building

Team building plays a crucial role in fostering strong relationships and boosting productivity. Team building helps team members develop trust, communication, and collaboration skills, which are important for working well together. A strong team can accomplish more than a group of individuals, as team members can share their strengths and support each other in spite

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Communication Strategies

Communication Strategies Every Executive Should Master

Communication is a crucial element that can either make or break a project. Executives must recognize the importance of good communication strategies. According to data collected by Forbes, 86% of employees and executives cite a lack of collaboration or ineffective communication for workplace failures. Additionally, about 75% of employers rate teamwork and collaboration as “very

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Three levels of leadership

Breaking Down the Three Levels of Leadership Transformation and How to Achieve Them

Leadership transformation is a process that can lead your organization to greater success. To successfully transform your leadership’s effectiveness, there are three levels that must be reached: awareness, actions, and results. But first, it will help to break down the three levels of leadership transformation and consider how best to achieve them. 1. Awareness –

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solutions for quiet quitting

Understanding The Costs Of And Solutions For Quiet Quitting

Quiet quitting is gaining attention lately as a workplace strategy for some employees and a challenge for some organizations. Quiet quitting is demonstrated by employees who show up to work with the purpose of doing no more than what’s required to stay employed. For some people, it’s a strategy for creating work-life balance and avoiding

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3 Reasons Why Hiring a Business Consultant Is the Right Move

3 Reasons Why Hiring a Business Consultant Is the Right Move

Making the right decisions in the fast-paced and ever-changing business world can differentiate between success and stagnation. As entrepreneurs and business leaders strive to navigate the complexities of their industries, they often encounter challenges that require expert guidance and strategic thinking. This is where the role of a business consultant becomes invaluable. A business consultant

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Measure like a pro

How Executive Teams Can Measure Success Like The Best

Management consultant Peter Drucker said, “You can’t improve what you don’t measure.” Tracking performance sheds light on our businesses and provides direction for making effective decisions. Common assessment factors include leading indicators for success, key performance indicators and anything required by regulatory and licensing bodies. However, not knowing how to read those measurements and analyze

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Favor hard workers who are willing to learn

Favoritism In The Workplace Isn’t Always A Bad Thing: How To Practice The New Leadership Competency

For years, I judged executives and managers who played favorites. I thought it was despicable to promote and benefit direct reports who were essentially friends of the leader in charge. This was especially true when others on the team were working super hard and performing well but not getting any recognition for their efforts while

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Build relationships for better teamwork

Building Team Relationships For Higher Accountability

Building team relationships sounds wonderful as a starting point for creating a high-performance team, but in reality, it doesn’t work. Building “relationship trust” doesn’t directly translate to “execution trust” or what I now refer to as “credibility”—the most essential quality for high-performance execution. A team of 30 managers in three different functional teams had so

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Hospital solves post-covid challenges

Hospital Uses and Inner-to-Outer Approach to Solve Massive Post-COVID Challenges

The hospital had already risen from the ashes five years back This hospital leadership team used our B STATE Systems before COVID to remove the hospital from needing to sell it, go out of business, or create a culture that could save it. As a result, they broke down silos, shared accountability, and built a

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a group of doctors looking at a image

Why is Teamwork Important in Healthcare?

Teamwork is an essential part of healthcare. Healthcare professionals must be able to collaborate and communicate effectively in order to ensure the safety, quality, and effectiveness of care.  Working as a team can help to improve patient outcomes, reduce errors, and create a more efficient and effective healthcare system. When healthcare professionals work together, they

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Personal Growth Can Transform Leadership

How Personal Growth Transforms Leadership Effectiveness

The first thing organizations may think of when they want to develop their leaders is management training. While this is an excellent strategy for gaining the basics of leadership, the difference between adequate managers and truly inspiring leaders has more to do with their development as human beings. The CEO of a very well-known and

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imagine a better future

Are You Leading To Maintain The Status Quo Or To Create A Better Future?

As organizations transition to a post-pandemic era, forward-thinking leaders realize that managing the status quo is not leading toward a bright future. Leaders must get their teams future-focused, change-oriented and dedicated to their own growth again or risk losing their most talented people to better opportunities. Leadership is a routine practice requiring managers at all

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a team that looks like family

The Overlooked Secret To Retention: How To Build Familial Teams

When we were forced to leave the office and take our work home, a lot of leaders were concerned about the productivity and accountability that might be lost from this new working environment. However, we learned that people were much more accountable and dedicated to their jobs while working from home than was ever thought

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miscommunication in the workplace

Five Sources Of Miscommunication In The Workplace And How To Mitigate Them

Effective communication is important in any relationship, especially in the workplace where customers and employees depend on it to be successful. When there is a breakdown between individuals, we most often assume that communication is at least part of the root cause solution.  Style inventories, team-building activity programs and communication workshops are commonly used for

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a business executive coach

What is Executive Coaching & How Does It Work?

If the last time you had a coach was in your childhood Little League baseball team, it might be time to learn about a different type of coaching: Executive coaching. Executive coaching is for high-level professionals or high-potential professionals, and it consists of working with an external individual to develop the skills and competencies necessary

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virtual training can improve culture

Are You Optimizing Virtual Training To Shape Your Culture?

Two years into the pandemic, most organizations have pivoted to provide virtual training due to imposed work-from-home orders and the resulting general shift to remote work. While these organizations have done a good job within the constraints, many have fallen into a sub-optimal new normal as their emergency pivot has become ingrained and habitual without

Are You Optimizing Virtual Training To Shape Your Culture? Read More »

Teaching corporate culture to employees

Corporate Culture: The Guide for Thought Leaders

In their ongoing mission, culture and strategy are among the primary tools at top leaders’ disposal to maintain organizational practicality and effectiveness. Strategies use a formal logic for the business’s objectives and align individuals around them. Culture reveals objectives through beliefs to guide activity through shared presumptions and group standards. Related: What Company Culture Is

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New Change Management for a New World

A New World Needs A New Approach To Change Management

What Is Change Management and Why Is It Important? Change management is an overhaul of company systems to create a more updated and efficient, and accountable work environment. Change Management is a hot topic among organizations in today’s quickly changing world where we have to keep up with consumer and stakeholder demands, public safety policies, ever-increasing

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The missing piece

The Missing Pieces In Team Building

For decades, corporate team building has consisted of style inventories, communication skill building and teamwork games like ropes courses, trust falls and escape rooms. While these activities might bring a team closer together as friends and are certainly fun activities, they have little if anything to do with actually building job-related teamwork.  Building effective teams

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Two women look at a computer together

Why Representation Is More Powerful Than Inclusion Alone

Employee inclusion at all levels is a critical factor for organizational success. Because of the increased speed and urgency with which organizations are forced to adapt to a continually changing business environment, respond to new customer demands and effectively compete with the competition, employee inclusion is more important now than it’s ever been. Old ways

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Professional Teams get better results

Why Most Business Teams Are Amateurs, And How To Become Professional

In my 35 years of consulting with business teams to lead breakthrough change efforts, I’ve learned one surprising thing: Professional business teams act like amateurs! If you want to learn about high-performing teams, pay attention to teams that have to perform well together. The success of sports teams, dance companies and music groups depends on their teamwork,

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A manager and their direct report work together to achieve results

Three Steps To Drive Results Without Micromanagement

No one really likes micromanaging, yet it is a popular management strategy at almost every level. Most managers who micromanage express that the best way to ensure success is to take control. While that may sound reasonable, it ultimately doesn’t work. The Problem With Micromanagement Micromanagement is an organizational disease similar to silos in that

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Recruitment for leadership development

Internal Recruitment: The Benefits, Costs, and Best Practices

Internal recruitment is when a business sources talent from their current team members for a job opening.  It’s no secret that business evolves. In the last two years, we have seen drastic changes in how organizations finalize transactions, communicate with customers, and even hire for open positions. Hiring for a new position takes time and

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Diversity is a key to business success

Five Meaningful Ways To Support Diversity, Equity And Inclusion In Business

Diversity, equity and inclusion (DEI) is a stated value for many companies, but making meaningful changes to support DEI often proves more difficult than simply claiming it as important. Below are five meaningful ways to support DEI in any organization. 1. Educate yourself and take personal inventory. Power dynamics in organizations most often mimic power

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Satisfied employee in business

Emotions At Work: Secret Uses for Positive Culture

Your emotions are important – everywhere. Although you don’t usually associate emotion with the workplace, the two are inextricably connected. So much of your life is invested in your job that it makes sense that it’s also where you experience a broad spectrum of feelings – joy, satisfaction, anger, resentment, and stress, to name just

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6 Best High Performing Teams Books

6 Best High Performing Teams Books

High-performing teams are the goal of every company. A team or whole organization that is hyper-focused on its goals, achieving exceptional business results, usually consists of people with specialized skills and complementary expertise. They work together at the highest levels to consistently outperform their competitors.    If your team couldn’t currently be described as high-performing, fear

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business organizational goals

3 Best Types of Organizational Goals to Model for Success

If you are looking to set some professional goals for your organization, there are ways to achieve long-term success. In theory, it is nice to set personal resolutions, but those often go by the wayside in a few weeks. With organizational goals, you can help your business achieve success. But remember that goal tracking and

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5 Workplace Miscommunication Examples (& How to Avoid Them)

5 Workplace Miscommunication Examples (& How to Avoid Them)

For a business to be successful, it’s essential that its employees effectively communicate and work together to ensure that tasks are done correctly. But language is a complicated art, and miscommunication can always occur, even when people are trying to make themselves as clear as possible.  But while miscommunication can’t always be avoided- especially in

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Employee retention requires being good to your employees

Employee Retention: 8 Best Practices for Keeping Your Best Employees

One of the questions we hear from leaders the most is, “How do we hire effectively and retain our best employees?” Improving employee retention is a huge goal for most organizations, and one that can seem elusive and confusing, especially in today’s market where work-shortages abound.  In this article we’ll cover: Why Employee Retention Matters

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Time for Change

Lewin’s Change Theory: Why it Matters For Organizational Change

The behavior of change (how people accept, embrace, and perform it) is the core component of modern organizational change management. Kurt Lewin’s Model of Change was the first widely recognized model of change management. While it was initially extremely popular, current service management thinking criticizes the model for being too abstract and simplistic to make

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High functioning teams are accountable to each other

7 Habits of High Functioning Teams

By Mark Samuel – Organizations are only as successful as the teams who move them to success. The difference between being a high-functioning business team and a low-functioning business team is the difference between achieving breakthrough success and producing stagnant results. It’s the difference between experiencing team harmony and getting stuck in interpersonal conflict. It’s

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Accountability Coach

11 Benefits of an Accountability Coach

An accountability coach is a professional who works with you and your business to help develop new skills that are required for problem resolution and resource management. There are numerous advantages of hiring an accountability coach, including both immediate and long-term benefits. Understanding the benefits they can bring to your business can give you an

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Accountability training

Accountability vs. Responsibility: How to Know the Difference

  When evaluating Accountability vs Responsibility, it’s important to remember responsibility has to do with the tasks you’ve set out to accomplish, but accountability is a mindset and has more to do with outcomes. The terms have become interchangeable in the workplace, but both of these terms should be distinct! The differences aren’t always clear, which

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Prepare for the Future by Learning from the Past

A New Paradigm To Prepare For The Future

By Mark Samuel – The standard wisdom for planning the future has been to look at past results. Studying metrics that included past revenue, sales, customer purchases, market reactions and recent technological advancements have been great indicators for future planning and strategies. For the larger, more advanced companies, looking into the past could help project

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Cross-Functional teams communicate well together

Cross-Functional Teams: Challenges & Tips

Cross-functional teams haven’t always been popular, but nowadays we know organizations can’t get breakthrough results without them. When departments operate in functional silos, they simply don’t have the knowledge, awareness, or resources to help the organization move to the next level. An organization that doesn’t have cross-functional teams is like a person whose arms and

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Tips for Cross Functional Teams

Tips for Developing a Cross-Functional Team

Companies of all sizes benefit from what successful start-ups already know. Cross-functional teams can be a goldmine of innovative ideas and productive collaboration. Suppose you can minimize the dysfunction of creating teams with employees from different departments and different levels. In that case, you can get a lot done that benefits the whole company and

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What is a Cross Functional Team

What Is A Cross Functional Team

Cross-functional teams (CFTs) are groups of employees from different functional areas within a company or business. Another word for cross-functional is cross-departmental. For example, a CFT could include individuals from marketing, sales, research and development (R&D), engineering, human resources (HR), and more. These teams can serve as an organization’s primary hierarchical structure or as working

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Business Teams Meet Frequently

Business Teams 101: Definition, Building, & Execution

By Mark Samuel – What is a business team? A business team is any team that works together for a common goal, typically for a business organization or company.Business teams aren’t any different from other teams like sports teams or musical groups. When looking at Organizational Development around how to effectively operate as a business

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high performance teams take ownership for a common outcome

Common Knowledge About High Performance — Debunked!

By Mark Samuel – In the field of organizational consulting, there are certain principles about achieving high performance that are considered common knowledge. I received my master’s degree in organizational development, and when I began my career as a consultant, I applied the principles and practices I’d learned in university and from mentors exactly as

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Two women brainstorm adrenaline addiction

The Dangers of Adrenaline Addiction In The Workplace

What is Adrenaline Addiction? Adrenaline is a central component of an animal’s flight or fight response that kicks in when danger is sensed. Adrenaline causes one’s heart rate and blood pressure to increase, increased sweating, and increased blood in the organs and muscles. Despite this being part of a core evolutionary strategy for survival and

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Offense vs Defense

Offense vs. Defense: One Has Significant Benefits in the Workplace

At work, offense is being proactive. It’s what we call “playing big.” Defense is “playing small” or being reactive. Offensive vs. Defensive are terms that we’re familiar with when talking about football, video games, or other sports. However, these strategies are also applicable to the workplace–but not in the ways you might think. Continue reading, and

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Behaviors That Help Develop Personal Accountability

8 Behaviors That Help Develop Personal Accountability

8 Behaviors That Help Develop Personal Accountability One of the leading concerns among senior executives is accountability from managers, leaders, and employees. Blame doesn’t solve problems and only creates a negative culture within a company. So how does an enterprise facilitate personal accountability within their organization? Enterprises need to create a culture where employees feel empowered to take

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Team Relationships: How to Understand & Improve Them

Team Relationships: How to Understand & Improve Them

By Mark Samuel – We’ve all experienced team relationship breakdowns, especially at work in our teams and organizations. We try to address those team relationship breakdowns by implementing teamwork and trust-building exercises, style assessments and communication processes. But so often, those relationship breakdowns don’t experience any permanent shift. Why is that? This article will help

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Accountability requires everyone to take ownership for results

5 Myths of Accountability

By Mark Samuel – The myths of accountability are deeply ingrained in our business paradigms. Accountability is one of the most misunderstood terms in organizational development and a concept that I have studied and taught for the 35 years I’ve been consulting with organizations. When people hear the word “accountability,” they often think of being the

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B STATE feburary month

Are Silos Causing Breakdowns in Your Organization?

By Mark Samuel – Did you know that departmental silos are the biggest obstacle tohigh performance, increased profitability, value-driven culture, andoverall success? In my consulting practice, I’ve seen that bringing functional leaders together to speak with one voice is one of the most profound changes an organization can make. Not only does this increase positivity within the culture of the organization, but it

Are Silos Causing Breakdowns in Your Organization? Read More »

Building Trust in the Workplace requires teamwork and communication

10 Best Tips for Building Trust in the Workplace

By Mark Samuel – When trust in the workplace breaks down between individuals or teams, relationships suffer — poor communication, hiding, defensive posturing, blame and other forms of aggressive and passive-aggressive behaviors ensue. The assumption is that the basis of that mistrust is in those relationship challenges. However, those are only the symptoms of mistrust,

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Virtual trainings require different tools than in person trainings

Create Effective Virtual Trainings W/O The Trial & Error

By Mark Samuel – Creating virtual trainings, and especially translating in-person trainings to virtual trainings takes skill and an understanding of the inherent differences between sitting in a room with people and sitting in front of a screen, but it isn’t hard when you know what to do.  Being an in-person experienced trainer and facilitator,

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Laptop for business meeting

Pivoting In-Person Trainings & Workshops to be Effective Virtual Programs

By Mark Samuel – The viral pandemic of 2020 has become the Great Game Changer, not only for the decade, but most likely for the century. There has been so much tragedy—lives lost and people getting sick, huge job loss, financial insecurity, and business closures with entire industries being devastated by the result of shelter-at-home

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Team Habits transform Business & Culture

Team Habits: The Missing Link for Business Transformation

By Mark Samuel – Most team consultants talk focus on individual habits, styles of communication, and personal accountability, but hardly anyone ever mentions team habits. “I felt like I was banging my head against a wall the last two years. We’ve implemented team building programs, Agile processes, and competency-based training, but while a few pockets

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Watch your step part 3

[PART THREE] Overcoming Three Common TRAPS to Creating Online Workshops

By Mark Samuel – So far we’ve explored two of the most common traps that even seasoned content designers and facilitators can make when they turn to offering virtual events: #1 Underestimating the difference between environment and facilitator skills are the same #2 Assuming activities that work well in the in-person environment will work the

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Watch your step part 2

[PART TWO] Overcoming Three Common TRAPS to Creating Online Workshops

By Mark Samuel – In Part 1, we shared one of the most common mistakes made by seasoned content creators and trainers—to underestimate the differences between live and virtual events. We all know they are different mediums to deliver content, but often aren’t clear on what those differences are…and more importantly, now to play to

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Business leadership development

Conscious Leadership in Unsettling Times

By Mark Samuel –  Business is always shaped by external drivers: those circumstances beyond our control that we must respond to if we want to succeed. Economic conditions, customer demands, government regulations and technology are common drivers that I’m sure you’re familiar with. Responding to a viral pandemic like the one we’re experiencing now is

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